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RoxanneRB's avatar
RoxanneRB
Explorer | Level 3
3 years ago

My Adobe PDF's are not Syncing with my Team Drop Box

When I upload/save my Adobe PDF's to Drop Box, the other person who accesses the team folder can't see them. Seems that when I checked the Sync, I could not see any of my saved/uploaded PDF's there. ...
sync
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

No, I'd like you to quit the app from the system tray/menu bar, and then reboot it, to see if this helps.

RoxanneRB's avatar
RoxanneRB
Explorer | Level 3
3 years ago

Okay, I quit it from the task bar. How do I reboot it?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Since it sounds like you're on Windows, click the Start button and then look for Dropbox in the left, and run the app.

    • RoxanneRB's avatar
      RoxanneRB
      Explorer | Level 3
      3 years ago

      Ok, I did that. I will see if this works now.

       

      Thank You!

    • RoxanneRB's avatar
      RoxanneRB
      Explorer | Level 3
      3 years ago

      After I quit the Drop Box on my task bar and then re-started it from my start menu, I uploaded a PDF to Drop Box. Only I can see it. It has a little blue icon on the right hand corner. So does my Drop Box on the task bar. Only Excel and Word sync, and upload. Not PDF's.

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey RoxanneRB, sorry to jump in, but I just wanted to mention that you'll need to let the desktop app sync your changes until it's 'up to date' in your system tray and not syncing, before others will be able to see them.

         

        Once it's synced the syncing icon will change from the blue syncing icon to the green one.  

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