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ryofurue's avatar
ryofurue
Helpful | Level 7
2 years ago
Solved

My app has been stuck at syncing, & the number of files doesn't decrease.

I updated to macOS 14.6 yesterday or the day before yesterday. I'm not sure if the problem is related or not, but Dropbox is stuck at "Syncing 17 files".  The number "17" doesn't decrease for hours. ...
desktop
Mac
sync
  • Walter's avatar
    Walter
    2 years ago

    Hey ryofurue - thanks for the additional information.

     

    Could you please try fixing your hardlinks and permissions and let us know if syncing is still stuck at the exact same number of files?

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey ryofurue - thanks for the additional information.

 

Could you please try fixing your hardlinks and permissions and let us know if syncing is still stuck at the exact same number of files?

ryofurue's avatar
ryofurue
Helpful | Level 7
2 years ago

> hardlinks and permissions

 

That was it!  I don't know exactly which was the culprit, but the hidden capability of "Fix hardlinks" or "Fix permissions" fixed my problem.

 

Megan and Walter,  I thank you for your help!  I've also realized that Dropbox's self-fixing capabilities are excellent.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Amazing news ryofurue!

     

    If you need anything else, just give us a -virtual- shout! 🤗

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