Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

GPet73's avatar
GPet73
Helpful | Level 6
4 years ago

My backed up desktop folders disappeared from my computer and are only on the Dropbox cloud

Hi everyone -   have had Dropbox for a while, and have had specific files from my Macbook back up to Dropbox (my documents file and my desktop). When I used the laptop last night everything was l...
Create
desktop
Dropbox Backup
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey GPet73, thanks for reaching out to our Community.

 

If you go to your local Dropbox folder in your Finder, are you able to locate your desktop files there?

 

And in their original locations, do you see shortcuts for the folders, or just nothing at all?

 

Also, what is the sync status of the Dropbox app? You can hover over the Dropbox icon in your menu bar with your mouse to find out.

 

Let me know what you find.

Abuhitham's avatar
Abuhitham
Helpful | Level 6
4 years ago

Same Problem and other folders disappeared ( Desktop - Documents - Video ) In cloud only

any help appreciated

 

Update -- Add Picture can't remove Desktop From Syncing in Dropbox

  • Abuhitham's avatar
    Abuhitham
    Helpful | Level 6
    4 years ago

    I downloaded my files from Dropbox Backup and after all that hard work it disappeared and i can't disable sync and also auto backup pc

     

    I WANT MY LAST STATUS BACK

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hi GPet73, could you attach a screenshot describing what you're experiencing with the location of the computer backup folders?

       

      Abuhitham, have you changed the computer backup in any way via the desktop app or the site itself?

      • Abuhitham's avatar
        Abuhitham
        Helpful | Level 6
        4 years ago

        Hi Jay 

        thanks for responding, 

        of course not
        I expect that after the last update of the program
        I saw a message like that you can't see your backup files in File Explorer
        And you can watch it online in dropbox backup 

        And then there was a problem with the disappearance of shortcuts, documents and files that had already been backed up

        I tried to restore the files several times and cancel some features in the Dropbox and also reinstall, but to no avail

         

        Thank you for helping us

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!