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GPet73's avatar
GPet73
Helpful | Level 6
4 years ago

My backed up desktop folders disappeared from my computer and are only on the Dropbox cloud

Hi everyone -   have had Dropbox for a while, and have had specific files from my Macbook back up to Dropbox (my documents file and my desktop). When I used the laptop last night everything was l...
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi GPet73, could you attach a screenshot describing what you're experiencing with the location of the computer backup folders?

 

Abuhitham, have you changed the computer backup in any way via the desktop app or the site itself?

Abuhitham's avatar
Abuhitham
Helpful | Level 6
4 years ago

Hi Jay 

thanks for responding, 

of course not
I expect that after the last update of the program
I saw a message like that you can't see your backup files in File Explorer
And you can watch it online in dropbox backup 

And then there was a problem with the disappearance of shortcuts, documents and files that had already been backed up

I tried to restore the files several times and cancel some features in the Dropbox and also reinstall, but to no avail

 

Thank you for helping us

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Thanks for all this info, GPet73 and Abuhitham.

     

    Can you please confirm with us, which version of macOS you're running and which version of Dropbox you have installed?

     

    You can see the Dropbox version, by hovering over the Dropbox icon in your menu bar with your mouse.

    • GPet73's avatar
      GPet73
      Helpful | Level 6
      4 years ago

      Hey Hannah 

      I am running Monterey 12.4 and I can't confirm what version of Dropbox I'm running as it was advised to remove and re-install and as it is currently syncing, I can't see what version it is now, apologies.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        You should still be able to see the Dropbox version, if you hover your mouse over the Dropbox icon, instead of clicking on it, would you mind trying again?

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