My backed up desktop folders disappeared from my computer and are only on the Dropbox cloud

I'm having the same exact issue as the others above.

I'm using dropbox version 153.4.3932.

and OSX Monterey 12.4

Formerly was syncing my desktop, movies, and documents folder to dropbox.  Returned to my computer one afternoon about 6 days ago and those folders had all disappeared locally from my computer.  Only viewable now on dropbox.com.  Dropbox app showing sync errors.

Thanks for the nudge here, Dropper2244 and sorry to see you're having trouble with this.

Can you please also check the sync status of the Dropbox app? 

You can do that by hovering your mouse over the Dropbox icon in your menu bar.

Hey Hannah 

the current version is Dropbox 154.3.5344

It looks like dropbox on latest version of Mac OS is now stored in the CLOUD STORAGE folder (which is in the LIBRARY... which is hidden by default on the Mac!) This is so dumb and unintuitive. Also I'm super annoyed I can't store my dropbox on an external anymore. My Mac Studio has a small hard drive and I like to keep files viewable offline which is now impossible based on my internal hard drive space. I HOPE dropbox changes this back to the way it was sooner than later of I'm looking for a new cloud storage solution.

If this isn't fixed soon I will be heading over to Google drive. I can store my files offline to any drive I choose.

Hovering over the dropbox icon in my menu bar, it perpetually says "downloading 2 files".

Upon clicking, at the bottom of the dropdown window it says "syncing 2 files".

Under the "sync history" tab of the same window, at the top theres a yellow box saying "couldn't sync files - to fix this, view sync issues for your files". 

Then clicking into the "sync issues" its shows an error for "Desktop - Couldn't download.  In the file info, unselect the locked checkbox".   I've confirmed none of the folders having issues are locked in the file info.

I am experiencing exactly the same problem as Dropper2244 above

Hi everyone, thanks for your patience on this one! 

Can you try logging a ticket with our Support for this one? Feel free to share your ticket with me here once you do. 

If you have any problems doing so, let me know and I'll be happy to open one, on my end for you. 

Thanks a bunch! 

Hey LivT - sorry to jump in here, but could you share your ticket ID with us so that we can look it up in our system?

Also, are you able to navigate to your backups page and manage your backed up folders from there normally? 

Hi Walter, sure here is the No. 23082206

Yes, I can. Tho one of the two shows unlinked, and that is the one with the most updated Downloads, Desktop etc.

I also have some synch issues as others reported. I attach screenshots in case they are useful. Thanks a lot in advance! 

Hi LivT, thanks for the info. I'd recommend replying to the support ticket directly to advise that the information isn't helpful to your issue.

I've also gone ahead and prioritized the ticket to expedite matters on your behalf.

Hi Jay, I have already done that a few days ago. Thanks