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Forum Discussion

lauren626's avatar
lauren626
Explorer | Level 4
3 years ago

My backup isn't there when I click "manage backups", why?

I recently upgraded to  dropbox beta V187.4.5691  on my MacBook.  I successfully backed up an external USB thumb drive to DB - meaning DB recognized the external device and asked if I wanted to back ...
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Dropbox Backup
lauren626's avatar
lauren626
Explorer | Level 4
3 years ago

Hi.  When I plug in the drive I do NOT  see the pop-up window that asks you if you wish to backup your drive.    Note that the drive is recognized by my computer - just apparently NOT by dropbox!

The external drive is HFS + supported.

Thanks for any help you can provide

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey lauren626 - sorry to jump in here, but could you navigate to your backups page and let me know if you see the beta tag on the upper left part of the page? 

 

Do you see your external drive listed there perhaps? 

 

If not, can you clarify how large is the drive and how much data you've got stored there? 

  • lauren626's avatar
    lauren626
    Explorer | Level 4
    3 years ago

    Hi.

     The Beta tag IS present on the upper left portion of backups page.  

    The external hard drive is NOT present!

    The drive is Capacity : 499.76 GB  available: 391.77 GB (222 KB purgeable)

    Thanks for any help you can provide

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi lauren626, could you try these steps to see if you're able to set up the backup manually? 

       

      If not, could you attach a screenshot showing what you're seeing on that backup prompt?

      • lauren626's avatar
        lauren626
        Explorer | Level 4
        3 years ago

        Hi Jay.  I appreciate your reference to the document "How to update to dropbox backup beta" however, it  is not relevant to my issue.  As you can see on the attached screenshots - I am already  running dropbox backup beta.  The issue is the when I click "Manage Backups" - the external hard drive does NOT appear in the leftmost pane.

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