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LeoLady's avatar
LeoLady
Explorer | Level 4
8 days ago

My client has edit permissions on a shared folder and just got a "no access" error

The client just uploaded information 6 days ago with no problems. However today received the no access warning. What has changed. 
Permissions
Share
Shared Files
Mark's avatar
Mark
Icon for Super User II rankSuper User II
8 days ago

Check they are still a member at http://www.dropbox.com/share AND that they are using the right account LeoLady​ . What sometimes happens is they try and access links on different machines and so actually clicking on it with somebody elses account which doesnt have access. 

LeoLady's avatar
LeoLady
Explorer | Level 4
21 hours ago

Mark​ Hannah​,

Good day,

As you suggested Mark, I inquired with my client if she was using another computer to access the portal. I never got a response but the user has been sporadically been able to upload some information; however, it still takes me having to request another submission via email and then they use the portal and it is there. So, I am still not sure what is happening. Any suggestions or just move on?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    20 hours ago

    Hi LeoLady, it's possible that something is affecting their connection to the Dropbox site, or they are accessing it while using a different account.

    Without any further details, there wouldn't be any other steps we can suggest at this time.

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