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LeoLady's avatar
LeoLady
Explorer | Level 4
2 months ago

My client has edit permissions on a shared folder and just got a "no access" error

The client just uploaded information 6 days ago with no problems. However today received the no access warning. What has changed. 
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LeoLady's avatar
LeoLady
Explorer | Level 4
2 months ago

Mark​ Hannah​,

Good day,

As you suggested Mark, I inquired with my client if she was using another computer to access the portal. I never got a response but the user has been sporadically been able to upload some information; however, it still takes me having to request another submission via email and then they use the portal and it is there. So, I am still not sure what is happening. Any suggestions or just move on?

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Hi LeoLady, it's possible that something is affecting their connection to the Dropbox site, or they are accessing it while using a different account.

Without any further details, there wouldn't be any other steps we can suggest at this time.

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