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My client is asked to log-in to access my shared file
Hi There, I'm trying to get files to a client urgently for a press deadline. I shared a link to files—the usual way—and my client clicked the link from his email but he was asked to log-in. He said...
johniwhite wrote:
I suspect (hope) that this is just a temporary glitch on Dropbox though.
It's not a glitch. It's the way you're sharing the file.
If you use option 1, you're inviting someone to a file and a Dropbox account is required. It's an invitation to a specific individual, and to verify that they are who they're supposed to be, they have to sign in to an account using the same email that you used to send the invitation.
Option 2 creates a Share Link that anyone can use to access the file and a Dropbox account IS NOT required. Anyone that has the link can access the file. The ymay be prompted to create an account, but it's not necessary to access the file.
Rich
Super User II
Super User II
johniwhite wrote:
I suspect (hope) that this is just a temporary glitch on Dropbox though.
It's not a glitch. It's the way you're sharing the file.
If you use option 1, you're inviting someone to a file and a Dropbox account is required. It's an invitation to a specific individual, and to verify that they are who they're supposed to be, they have to sign in to an account using the same email that you used to send the invitation.
Option 2 creates a Share Link that anyone can use to access the file and a Dropbox account IS NOT required. Anyone that has the link can access the file. The ymay be prompted to create an account, but it's not necessary to access the file.
JasonSilverDBX
Dropbox Product Manager
Dropbox Product ManagerThis is a great answer that Rich has provided. I only want to add one important thing to the link sharing option mentioned. For the link to provide access all recipients without them having to log in, make sure the "Who Can Access" link setting is set to "Anyone with Link".
Exact format and options may vary slightly depending on the link type and if you're on a team or individual plan, but here is a picture for reference from a Pro account for a view only access file link.
If your link settings are correct and your recipients are still having to login to view, then please contact Dropbox support so they can walk through your exact issue with you in detail.
