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Terry P.'s avatar
Terry P.
Collaborator | Level 10
2 months ago
Solved

My desktop app in Windows 10 hasn't been syncing for over an hour

Device Desktop PC Operating System/Browser (if using the web) Windows 10 Dropbox App Version (if using the app) (200.4.7123 - found in app settings or About section) Syncing Status "Syncing 3 ...
desktop
Dropbox Plus
sync
  • Jay's avatar
    Jay
    2 months ago

    Customizing the bandwidth allows you to set an upper limit, or just to remove the limit entirely at all times.

    When you have Dropbox optimize it automatically instead, it should try to use the maximum bandwidth available, but it might lower the syncing speed temporarily if it detects that the internet usage is is already high, such as from other apps or services on your machine (say when streaming videos, downloading files, etc).

    If you have any further questions, please feel free to contact us back!

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Hi Terry P., currently, we're not experiencing any issues with syncing via the Dropbox desktop application.

Have you checked the bandwidth settings in the desktop app to ensure that there aren't any limits on the upload speed?

Terry P.'s avatar
Terry P.
Collaborator | Level 10
2 months ago

Hi Jay,

I think you may have solved it, thanks! I had it set at a slow speed (don't know how - I don't recall ever visiting that setting) and  I increased it enormously. But prompted by your post I've now switched it off the Customise option and left Dropbox to optimise it. Does that sound OK?
If I did customise it, what would be a sensible value? 
Terry

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Customizing the bandwidth allows you to set an upper limit, or just to remove the limit entirely at all times.

    When you have Dropbox optimize it automatically instead, it should try to use the maximum bandwidth available, but it might lower the syncing speed temporarily if it detects that the internet usage is is already high, such as from other apps or services on your machine (say when streaming videos, downloading files, etc).

    If you have any further questions, please feel free to contact us back!

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