Forum Discussion

khalidnikon's avatar
khalidnikon
New member | Level 1
2 years ago

My Dropbox is stuck syncing/indexing 65000+ files on my Mac device.

My dropbox is syncing nonstop, states 65000+ items are indexing. It's been like this for over a month, and it's been affecting my ability to copy files and folders, both to local storage and external...
desktop
Mac
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey khalidnikon, no worries! 

Does the number of syncing files reduce at all, or remains the same?

If you add a file inside your Dropbox folder, does it sync to your account online? 

khalidnikon's avatar
khalidnikon
New member | Level 1
2 years ago

No it does not. And I'm having trouble copying files and using softwares like Lightroom now.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi from me too, khalidnikon! Can you try something else for me? What I want you to do is right-click on your local Dropbox folder, select “Get info” and send me a screenshot of the next window you’ll see.

    • khalidnikon's avatar
      khalidnikon
      New member | Level 1
      2 years ago

      Hi Nancy,

      Sure, This is what I got

       

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Thanks for the screenshot khalidnikon - much appreciated.

        Can you try logging out of your account through the app's preferences and then back in?

        Let us know how it goes!

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