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khalidnikon's avatar
khalidnikon
New member | Level 1
2 years ago

My Dropbox is stuck syncing/indexing 65000+ files on my Mac device.

My dropbox is syncing nonstop, states 65000+ items are indexing. It's been like this for over a month, and it's been affecting my ability to copy files and folders, both to local storage and external...
desktop
Mac
khalidnikon's avatar
khalidnikon
New member | Level 1
2 years ago

Hi Walter. It's now indexing over 300,000 files. I will update later if it goes down to zero and things resume naturally or not.

In the meantime, Lightroom is working normally again, so I'd say that's a good sign.

However I did notice some files were missing from my desktop; are there going to be other files missing from locations and folders that were backed up to dropbox?

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the update on this khalidnikon - much appreciated. 

Do you see any signs of the missing files in your computer's trash can or in your events page? 

Where were those files originally located? 

  • khalidnikon's avatar
    khalidnikon
    New member | Level 1
    2 years ago

    Hi again Walter,

    Signing out and back in seemed to have worked for a while, but I've been seeing duplicates of random files, storage has been diminishing, and the whole Mac directory has been a mess since then. Lightroom again cannot find its own backup nor can it create a new one.

    I will be reinstalling macOS to clear all of this up, and I will not use Dropbox on here after. Using the backup feature on this mac has been nothing short of a nightmare since the issues started.

    Thanks for your effort anyway.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for letting us know more, and sorry to hear about that khalidnikon.

    In any case, if you decide that you want to have a closer look into this, I'm here and I'll be happy to continue troubleshooting this for you.

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