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Forum Discussion
My sharing has been suspended due to phishing content, even though my files don't have any.
Dear Dropbox Support Team,
I’ve received a notification stating: “We have suspended your activity. Your files may contain phishing elements.”
I tried to solve with online support unsuccessufully.
It’s severely impacting my Dropbox experience. I primarily use your service to synchronize files between family computers and to share files with family and friends.
I can assure you that my files don’t contain phishing elements, and I make a conscious effort to keep my Dropbox space safe and clean.
Please provide further details so I can resolve this issue promptly.
Thank you for your support.
Best regards.
3 Replies
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For my activities being able to share links is important. I’ve already contacted online support, as I mentioned before. Thanks anyway for your help.
- Nancy
Dropbox Community Moderator
Hi from me as well, giancarlo t.!
Since you mention that you had trouble resolving this with the support team, I’ve gone ahead and logged you a brand new ticket in our system.
Please reply back to me, and we’ll check this further via email.
- Mark
Super User II
It’s severely impacting my Dropbox experience. I primarily use your service to synchronize files between family computers and to share files with family and friends.
This wont be impacted by this.
The only thing you cannot do at present is create shared links.
Please provide further details so I can resolve this issue promptly.
What did online support say? You need to log a ticket at http://www.dropbox.com/support
