Forum Discussion

zocland's avatar
zocland
Explorer | Level 3
8 years ago
Solved

My videos won't upload to the shared folder. Why?

I uploaded several videos without any issues. I then tried uploading more videos to another shared folder and the videos just sit in the folder. When I click out of the folder and then back in, the f...
desktop
sync
  • Mark's avatar
    Mark
    8 years ago
    Sounds like you are trying to use the website .

    If this is on your computer why not use the software? www.dropbox.com/downloading

    You then simply drop the files you want uploaded in to the folders you want them in and let the software do the rest
zocland's avatar
zocland
Explorer | Level 3
8 years ago
I am using the app on my laptop. Like before I open the folder the click on the plus icon. I am able to select the video however it stays on que to download but never does.
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 years ago

Sorry to hear this persists zocland! 

Have you tried another browser? 

Keep in mind that if those files would put your account over quota ( if you're on a basic account that is 2 GB) - what you describe might as well be normal. You can see how much space you're using currently on your account's plan tab.

If you're still having issues with this after my suggestions, please forward us a screenshot of any errors you get so we can have a better look into this. 

Thanks!

  • zocland's avatar
    zocland
    Explorer | Level 3
    8 years ago

    Thanks Walter, But I did take a look at what capasity my account was on and it is only at a 7% used space. there should be plenty of room for at least one video. also the video files range from 10mb to 50mb. I can't download one. Also I do not get any error messages. The file will sit in the folder, the video icon will be faded and have the download bar on the bottom of the icon. this will never change and there is no progress. when I click out of the folder and back in it shows the folder is empty. 

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      8 years ago
      Sounds like you are trying to use the website .

      If this is on your computer why not use the software? www.dropbox.com/downloading

      You then simply drop the files you want uploaded in to the folders you want them in and let the software do the rest
      • zocland's avatar
        zocland
        Explorer | Level 3
        8 years ago
        OK, I'm downloading it now. I was able to do upload 3 days ago

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!