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Rowo's avatar
Rowo
New member | Level 2
9 months ago
Solved

My Windows desktop app got updated and my files are no longer available offline.

My Dropbox (Essentials) recently updated to v219.4.4463. After the update, it started syncing or indexing a large number of files, even though I didn’t change any of my settings. Since then, the ...
desktop
sync
windows
  • vladgasan's avatar
    vladgasan
    9 months ago

    Hi Rowo,

    Thanks for reaching out! It looks like your Dropbox desktop app was recently upgraded, which introduced some changes to how files sync and appear. As part of this update, a resync of all your files was triggered—this is expected behavior and nothing to worry about.

    Additionally, file icons are now controlled by Windows OS in this new update, which is why they may look different. You can find more details about the new icon system here: Dropbox Sync Icons Explained.

    More info about the update here: Expected changes with Dropbox for Windows update.

    Let us know if you have any other questions!

Rich's avatar
Rich
Icon for Super User II rankSuper User II
9 months ago
Rowo wrote:

My default setting is 'Always available on this device', which should display the green circle with a checkmark, but a lot of old files now show the 'Available on this device' icon (white circle with a green checkmark).

I would restart the Dropbox app. If that doesn't change anything, highlight all of your files and manually mark them as Available Offline. Wait for it to finishing processing and see if everything is up to date again.

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