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bengibbs75's avatar
bengibbs75
Explorer | Level 3
7 years ago
Solved

New to Dropbox.Don't understand how licensing works.Business trial has ended and will not sync now.

Hello, So my question is what do I need to do if I am on a team of real estate agents and only need acess to 2 folders in drop box? I have those permissions and can access them.  the problem is I o...
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  • Jane's avatar
    Jane
    7 years ago
    Hey Ben (bengibbs75), thanks for explaining matters to me in such detail! 
     
    To my understanding Ben, the team in question is currently in "locked state" (which is what’s happening when their trial period expires). Locked state limits Dropbox functionality, you will have view-only access to your content & it’s expected that syncing stops however please bear in mind that your files will not be removed and team members will still be able to access them. 
     
    From there, you’ll be given two options, namely to purchase Dropbox Business if you wish or disband the team, where all team members will be converted to individual accounts. 
     
    If you’re a team member, you can opt to leave the team — where you’ll keep unshared content, shared folders you own & folders that were shared explicitly with you. 
     
    Last but not least, please bear in mind that when a team admin disbands a team all team member accounts become individual Dropbox accounts. Please note that team admins receive a copy of all team content. Any team member who is not a team admin will of course lose access to the team content. Also, as a result of this action, team members keep access to their own files and folders.
     
    Spoiler
    Additionally, once a team disbands, the following occurs:
    - The team structure is deleted
    - Shared folders outside of team space keep sharing relationships
    - Any pending invites are deleted
    - Suspended users are deleted
    - Shared links to team-owned content break; links for shared folders/files do not
    - Team content created by deleted team members is lost permanently
    - Archived folders are deleted
    Hopefully my message points you towards the right direction & helps make the right decision; please do let me know my suggestion works for you or in case you need further assistance in any way. Happy Friday & thanks for checking in on our Forum!  
Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Thanks a lot for clarifying this additional detail for me bengibbs75! To re-phrase my first comment Ben, it would be worth noting that you can leave the team if you wish (i.e. you can opt to leave the team in other words)— where you’ll keep unshared content, shared folders you own & folders that were shared explicitly with you & your account will automatically be converted to a Basic account. In the event that you wish to keep any of the content stored in the Team space, you can ask your admin to re-share it with you anew. 
 
Please let me know if you have any additional inquiries about any of the above & I’ll do my best to check back with you on our discussion here. Wishing you a great week ahead until we talk again! 
bengibbs75's avatar
bengibbs75
Explorer | Level 3
7 years ago

Hi Jane,

Sorry for the late reply. I got super busy with a lot of client stuff and just know getting back to this. I will try all this and follow up. I really appreciate you taking the time to explain all of this to me. 

Thank you so much,

Ben 

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    By all means Ben (bengibbs75)- it's been a pleasure; let’s leave this discussion open as a point of contact; please take your time to try my suggestions & keep me posted on the outcome whenever you get a chance. Happy Monday!

    • bengibbs75's avatar
      bengibbs75
      Explorer | Level 3
      7 years ago

      Hi Jane,

      Thank you so much for keeping this thread open. So I believe that I have fixed the problem. I disbanded from the team and reverted back to a basic account. That solved the issue with the syncing. There is still a little x in the app icon and  it says my "Dropbox is full and I need to upgrade or refer a friend to get more space".  Let me know if there are any other actions I need to take.  

       

      Thank you! 

      • Jane's avatar
        Jane
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago
        Great news Ben (bengibbs75), it seems that we’re on the right path! Now, it seems that syncing has stopped because your account is above its allowance. Don’t worry; your files are still safe with us & syncing will resume when you bring your account under your quota again. 
         
        Hopefully my tip above helps you get to the bottom of this issue soon; let me know if you have any further questions or thoughts & I’d happily further clarify for you. Happy Monday! 

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