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Forum Discussion
No confirmation email of sent file
Hi there, I often upload files to file requests via a Dropbox link and usually get an email from Dropbox that says “Here’s what you uploaded to *file request*” after. The last two times I have upload...
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHey uknead2neaux, sorry to hear you're having this issue. Can I reach out to you via email, so we can look into it?
Also, jbakervt, are you still having this issue as well?
Also, jbakervt, are you still having this issue as well?
I am now having this issue. Was there ever a resolution for it?
- Walter
Hey treasury, sorry to hear about this.
Can you clarify how long you've been having this issue? Have you tried another browser than the one you used originally?
Let us know and we'll take it from there.
We're also having this issue.
One of our clients in particular is not receiving a confirmation email after uploading using a file request.
Because of our naming convention, we ask clients not to log in when they upload, but to add their email addresss on the file request screen. Our client tells us they have a Dropbox account, and use that associated email address when using file request.
They have whitelisted 'dropbox.com' and have checked spam folders, and nothing has arrived.
I've tried on Firefox and Chrome.
Do you have any suggestions?Thanks!
- Jay
Hi Credible_Media, are they using a private email domain, or a public email provider?
