No confirmation email of sent file

Hi - yes they do.  The audio uploaded, but they've never had a receipt, despite using mulitiple email addresses and browsers. 😉

|Are any other users experiencing this same issue when uploading to your file request link, or just this particular client?

At the moment, it's just this user.  I can't personally check the spam settings etc, but I'm assured that dropbox.com has been whitelisted, emails are accessed on a browser, rather than an email client.

Hey Credible_Media, just wanted to jump in here, to mention that since it's a different user that is having this issue, they'll need to reach out to us from their own Dropbox account.

Do they in fact have a Dropbox account of their own? And are they receiving other Dropbox related emails?

Also, have they perhaps reached out to our support team about this?

If so, please ask them from the ticket number from their communication, so we can look it up in our system as well.

Hey AnnieBoon, hope you’re doing well! 

Did you check your spam folder, and there’s no email there either? 

After the files have been successfully uploaded, you should see a green checkmark on your screen. If you happen to have a screenshot of the message you mention though, I’d love to see it.

It’s not necessary to be logged into Dropbox to upload files to a file request, so that shouldn’t be the reason. 

Did the recipients mention anything about not receiving your files on their end?

No, but it's a busy casting office getting 100s of submissions, I'd hate to reach out just to make sure mine went it, it's pretty unprofessional. Ugh, I wish there was SOMETHING that let me know it made it. Do you think that seeing that guy running through the finish line meant that it went through? I think I saw something like, "we'll let you know when Joe has downloaded your files..." or similar?

Hi AnnieBoon, if this was a file request link, then you should only receive an email when your files are uploaded, and not when they open your file. 

From what you've described, it sounds like the upload was successful.

Hey AnnieBoon, jumping in here as well.

To confirm, if you saw the screen with the man running through a finish line, your file was successfully uploaded to the file request, so no worries there!

But do you remember adding your name and email address before you clicked on the "upload" button?

Hi again, AnnieBoon! When adding files via file request, these files are basically uploaded to the other user’s Dropbox account, so they can access them even without downloading them from their account, if they want to.

Not a problem at all! If you need something else, you can always ping me.