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Jujhar 's avatar
Jujhar
New member | Level 1
2 years ago

No files showing on my Android app after changing phones

Hi, I upgraded to a new mobile and only yesterday I clicked on Dropbox app. It asked me to sign in, so I did but nothing showing. So went back to my old phone, and same again.  I have 3 emails I ...
account access
Android
Jujhar 's avatar
Jujhar
New member | Level 1
2 years ago

The person I was chatting to on Facebook said maybe beacuse I've been inactive for over 12 months. But I'm pretty sure I have logged on within that time, I'm quite certain tbh. I had an issue like this on my old mobile where nothing was showing I logged back in and it was all there. I got a new mobile few months ago and copied everything over this new device. I only tried logging yesterday and had to add email again. Nothing showing on all 3 emails. Checked old device same again I was logged out so logged back in but nothing. Both devices are Android. Just thought these details may help you to help me. Thanks 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Could you attach a screenshot showing the device list on the website, for each of your 3 emails?

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