Forum Discussion

Jujhar 's avatar
Jujhar
New member | Level 1
2 years ago

No files showing on my Android app after changing phones

Hi, I upgraded to a new mobile and only yesterday I clicked on Dropbox app. It asked me to sign in, so I did but nothing showing. So went back to my old phone, and same again.  I have 3 emails I ...
account access
Android
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

It looks like these accounts have no files in them on the site. 

 

If you're not seeing the missing files on the events or deleted files page, then there's a few possibilities as to why this might be the case:
 

  • The files are on another Dropbox account
  • They were on a shared folder you don't have access to any more
  • The files were deleted outside of the 30 day period
  • The files were permanently deleted
  • jujhar singh's avatar
    jujhar singh
    New member | Level 1
    2 years ago

    Definitely can't be on another account as those are the only 3 emails I have. They weren't on a shared folder as the content belonged to me.

    Not sure about the 30 day period

    I never deleted anything my end.

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