Forum Discussion

Jujhar 's avatar
Jujhar
New member | Level 1
1 year ago

No files showing on my Android app after changing phones

Hi, I upgraded to a new mobile and only yesterday I clicked on Dropbox app. It asked me to sign in, so I did but nothing showing. So went back to my old phone, and same again.  I have 3 emails I ...
Android
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

It looks like these accounts have no files in them on the site. 

 

If you're not seeing the missing files on the events or deleted files page, then there's a few possibilities as to why this might be the case:
 

  • The files are on another Dropbox account
  • They were on a shared folder you don't have access to any more
  • The files were deleted outside of the 30 day period
  • The files were permanently deleted
jujhar singh's avatar
jujhar singh
New member | Level 1
1 year ago

Definitely can't be on another account as those are the only 3 emails I have. They weren't on a shared folder as the content belonged to me.

Not sure about the 30 day period

I never deleted anything my end.

About Create, Upload, and Share

Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!