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No longer see syncing check marks on Mac when using the Dropbox desktop app
Hoping someone can give me some guidance. I was running dropbox on an older Mac with no problem.
I recently purchased a new Mac M4 and migrated all of my files over to this Mac that is running Sequoia. I have the same files and programs that I did on my previous Mac.
Dropbox no longer has the check mark status so I know everything is syncing or has synced. The files ARE syncing and they are current, just no status marks. I have re-started the Finder a number of times. I removed the Dropbox app and re-installed. Re-started the computer after a few times. No change in behavior.
Is something conflicting with this app. Odd as I've added no new apps since moving to this Mac. Trying to sort it out. Thank you.
Gotcha RamblinMan!
If you could also try one more step, which is an advanced reinstall that'd be great. If this doesn't work either, I'll be happy to open up a ticket on my end for you.
Let me know!
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- Megan
Dropbox Community Moderator
Gotcha RamblinMan!
If you could also try one more step, which is an advanced reinstall that'd be great. If this doesn't work either, I'll be happy to open up a ticket on my end for you.
Let me know!
Megan,
Thanks for the response. I just did the advanced reinstall. While I've used Terminal for other things, I'm not 100% certain the removal and reinstall was correct. I was getting what seemed like two prompts during the installation as I went through it. Also, I had to manually delete Dropbox from "Locations" in the Finder. When it re-installed, the Dropbox folder showed up in "Favorites" in the Finder but is no longer in "Locations." Not sure if this matters.
So now when I go into Finder, to my Dropbox folder, nothing was showing when the files were syncing but, once they were synced, I indeed have green check marks on each file that I did not have before. So good stuff on this front. The Folder itself that I synced also had a green check box. Success on this front.
What I can't recall....should the menu bar on the Apple show a check mark or anything? When I first dropped files in the Dropbox folder, there was a very brief activity marker of something type in the menu bar. It disappeared. This was the same behavior before the re-install. I thought in the past there was a green check mark in the menu bar but I admit I may be remembering incorrectly. Thank you!
- Hannah
Hey RamblinMan, I'm glad the advanced reinstall helped you with your sync icons.
The sync icons on the Dropbox icon should look like this, so if these are what you're seeing, you should be good to go.
Thanks for the responses. It appears the advanced reinstall resolved my issue. Thank you!
It sounds like the Finder extensions for Dropbox might not be enabled. Go to System Settings > Privacy & Security > Extensions and check if Dropbox's Finder extension is turned on. If it’s already enabled, try disabling and re-enabling it. This often resolves missing sync status issues on macOS. Hope this helps!
(I've moved my question to another thread to prevent confusion)
Thanks for your help roughly 30 days ago. Reporting back that my system on my Mac is back to not showing any status check marks. My problem has returned.
Well, an edit to my own post. I re-booted my system and then the check marks returned. Not sure why it went 24 hours with not showing them at all, but the re-boot resolved it this time.
