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Charjohn44's avatar
Charjohn44
Explorer | Level 3
3 years ago

Not receiving photos from file requests

I have upgraded my account. I now have 2T of storage. I have emailed  out links to send me photos. They are not coming through. 
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Charjohn44, thanks for joining our Community.

 

Do you know if your recipients have actually uploaded the files to the requests?

 

Did you receive the automated upload confirmation emails?

 

If you open one of the links from a private browsing window and upload a test file yourself, is it coming through?

 

Let me know what you find.

  • Charjohn44's avatar
    Charjohn44
    Explorer | Level 3
    3 years ago
    I did not receive the upload confirmation. I’ll send one to myself. However, I have no doubt that the person I sent a request to followed the correct procedure as she used Dropbox often. Let me test the link out…… thank you !
  • Charjohn44's avatar
    Charjohn44
    Explorer | Level 3
    3 years ago

    The test file is coming through but I am not receiving photos or confirmations about photos sent to me from other people. 

    • Charjohn44's avatar
      Charjohn44
      Explorer | Level 3
      3 years ago

      ……..and I was able to upload the test photos 

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Thanks for the update, John.

         

        So if you navigate to the file requests page, click on the respective request and then on "view uploads" nothing is showing up there?

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