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Charjohn44's avatar
Charjohn44
Explorer | Level 3
3 years ago

Not receiving photos from file requests

I have upgraded my account. I now have 2T of storage. I have emailed  out links to send me photos. They are not coming through. 
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Charjohn44's avatar
Charjohn44
Explorer | Level 3
3 years ago
No, nothing is showing up there from outside sources. My test photos came through from me though
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Charjohn44, is it possible to check this with one of the users you're expecting these photos from? If the file request is working fine for you, then something else may be happening. 

 

Can they perhaps describe the steps they're taking to upload the photos and/if they're having any trouble along the way or if they get any kind of error messages?

  • Charjohn44's avatar
    Charjohn44
    Explorer | Level 3
    3 years ago

    I’ll ask. She did not indicate that there was any issue.

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