Forum Discussion

PStango's avatar
PStango
Explorer | Level 4
3 years ago

Not syncing after router upgrade

so I upgraded my router. Verizon fios 5g. and since then my dropbox is taking forever to upload files I add.  Had a similar problem with my google drive but that seemed to repair itself somehow.  I h...
desktop
sync
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

No worries!

 

Is it possible that the date/time settings are maybe wrong on the router and that's what's causing this issue?

PStango's avatar
PStango
Explorer | Level 4
3 years ago

the date and time are correct on my PC.  is there a seperate date and time setting for my router?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    They do, you'd just need to look up the info on the website of your router's manufacturing company.

    • PStango's avatar
      PStango
      Explorer | Level 4
      3 years ago

      date seems fine.  I'm wondering if I need to upgrade my ethernet card now that my router is 5g?

       

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi PStango, is it possible that there is any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

      • PStango's avatar
        PStango
        Explorer | Level 4
        3 years ago

        I checked all that.  So I installed a 5g wifi card into my PC and that seemed to solve the issue.  My old card was Hard wired with a Cat6 cable but I guess the speed of my card needed to match my router speed.  Sounds a bit crazy but its syncing instantly again.  thanks for all the suggestions.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!