One of my Mac devices doesn't sync content from my Dropbox folder online.

Hey there Julia C.16 let's dig deeper into this!

I'd like to start with the app's current syncing status and version as shown in your menu bar at the moment. Can you check, and let me know more? 

Out of curiosity, is the Dropbox folder located in the CloudStorage location?

Also, is it possible to connect to a different network/WiFi to test if the app works better that way?

Keep me posted, and we'll take it from there!

Hi Megan,

Current syncing status: is 'Syncing 473 files, 173MB. Those numbers change if I update something on another machine.

I don't know what the CloudStorage location is! The 'offline' file is sitting at the toplevel of my user account on each computer (i.e. Hard drive/Users/<username>/Dropbox

I regularly connect to different wi-fi or wired connections. I have use both wifi and wired at work (in a different part of the city), and at home I use three different wifi networks in the house (thick walls) but mainly have it plugged into the wired network with wifi disabled to improve speed as I have gigabit ethernet throughout the house.

The app doesn't work anywhere. I wondered if it was a problem with the OS, so upgraded, but no dice. It must be some weird setting on the laptop that I haven't found, although it seems to be trying to update, it just isn't succeeding. Because this is the machine I carry with me for work it is extremely disabling not to be able to get it to function. I'm having to manually copy things over, and inevitably I forget things I've done while I'm at work and get cross-versioned.

I've just tried running the updater for the new sync system on File Provider, but this failed as I got a dialog box that read 'let your files finishing suncing , then try again'

Thanks for the update on this, Julia C.16 and for the additional info.

Can you please follow the steps in this post to see if they help?

Thank you. I've just done that (both preferences and Hard links). I seem to have lost syncing in both directions since updating the OS. Do I need to reinstall Dropbox (again)? Certainly nothing is happening that wasn't happening before... i.e. currently no syncing and lots of red-x icons.

Update: reinstalled Dropbox, then when I clicked on 'fix hard links' there was a progress icon so something happened that didn't happen when I tried it before. All of the red-x icons have now disappeared. A minor 'test' update on the laptop made last night (filename change) has still not shown up on the other computers, and updates I have made on the main computer this morning (new files) have not appeared on the laptop. I will give it a bit more time, but the amount of data it is trying to sync is very small according to the progress statement (389 files, 64 MB), and that should sync in a matter of seconds over LAN sync. Heading out to work now so it might or might not work on a remote connection... I will update this thread a bit later when it has had some more time.

(I spoke too soon, red-x icons are back).

Thanks again for the update, Julia.

If you click on the Dropbox icon in your menu bar, then on your initials/profile pic and then on "view sync issues", does the app report anything there?

Surprisingly no, it has never listed any errors. At one point (about 10 days ago) it seemed to get stuck on a particular file; the display said it had finished syncing it, but there was an active activity bar below. I deleted the file on all machines, but it didn't seem to unblock it. It may be from that point that things stopped syncing properly, but it's difficult to pin down the start of problems to a specific time or action.

Thanks for checking that, Julia.

As a test, can you move a file with the red x icon on it out of your Dropbox folder, and then back in to see if that makes any difference?