Forum Discussion

zolabola's avatar
zolabola
Explorer | Level 4
4 years ago

Online Files are shown as Zero Bytes

I am currently on MacOS Monteray 12.4 and using SmartSync (online-only) by default. The Dropbox App version is v151.4.4304 . I noticed that all the cloud files are now shown as Zero bytes. I could st...
desktop
Mac
sync
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi zolabola, how are you today?

 

If the file or folder isn't synced locally to the device, it'd make sense that you'd only see zero bytes and not the full size of them. That is expected behavior. 

 

You can check online to see the size of the file or folder, or download it locally. 

 

I hope this clarifies. 

zolabola's avatar
zolabola
Explorer | Level 4
4 years ago
Hi Megan,
I don't think this was the case with previous versions of app or perhaps MacOS. I used to be able to see sizes of remote files before syncing them. Did something change?
Thanks

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!