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92cafe's avatar
92cafe
Explorer | Level 4
6 years ago
Solved

Online Only Files Reverting Back to Local

Hi Community ! I'm having an ongoing issue where any file or folder that I smart sync as 'online only' reverts back to local almost immediately. For a moment the file icon with show that it is an onl...
desktop
Mac
sync
  • Jay's avatar
    Jay
    6 years ago

    Hi 92cafe, thanks for messaging today!

     

    It sounds like you could be experiencing this issue on your device.

     

    I'd recommend checking out all of those possibilities to see if they could be the cause.

     

    Let me know how it goes!

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Hi 92cafe, thanks for messaging today!

 

It sounds like you could be experiencing this issue on your device.

 

I'd recommend checking out all of those possibilities to see if they could be the cause.

 

Let me know how it goes!

92cafe's avatar
92cafe
Explorer | Level 4
6 years ago

Thanks for your help - it was the browser extention on 3rd party software. I removed the dropbox folder from the software browser, made the smart sync adjustment, and once synced reopened my 3rd party software and readded dropbox to the browser. The issue was then resolved.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Thanks for the update, I'm happy to hear that the issue has been resolved now, 92cafe!

     

    Enjoy the remainder of your week!

  • dreamboxdownunder's avatar
    dreamboxdownunder
    New member | Level 2
    5 years ago

    "it was the browser extention on 3rd party software. I removed the dropbox folder from the software browser,"

    What does this mean?

    Thanks a lot 

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      5 years ago
      Hi dreamboxdownunder, this means that another application on the computer was requesting the files to be downloaded from Dropbox, causing them to become local files with Smart Sync.

      The browser extension would have been part of that app. The user essentially prevented the app from accessing the Dropbox folder so that this wouldn't happen again.
      • jayeproximacro's avatar
        jayeproximacro
        Explorer | Level 4
        5 years ago

        I don't understand how to correct this problem.  I'm having the same issue.  Drop box reverts to local files.  I'm constantly having to change the setting.

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