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Online Only Files Reverting Back to Local
Hi Community ! I'm having an ongoing issue where any file or folder that I smart sync as 'online only' reverts back to local almost immediately. For a moment the file icon with show that it is an onl...
Hi 92cafe, thanks for messaging today!
It sounds like you could be experiencing this issue on your device.
I'd recommend checking out all of those possibilities to see if they could be the cause.
Let me know how it goes!
Thanks for your help - it was the browser extention on 3rd party software. I removed the dropbox folder from the software browser, made the smart sync adjustment, and once synced reopened my 3rd party software and readded dropbox to the browser. The issue was then resolved.
"it was the browser extention on 3rd party software. I removed the dropbox folder from the software browser,"
What does this mean?
Thanks a lot
- Jay
Dropbox Community Moderator
Hi dreamboxdownunder, this means that another application on the computer was requesting the files to be downloaded from Dropbox, causing them to become local files with Smart Sync.
The browser extension would have been part of that app. The user essentially prevented the app from accessing the Dropbox folder so that this wouldn't happen again.I don't understand how to correct this problem. I'm having the same issue. Drop box reverts to local files. I'm constantly having to change the setting.
In my case it was a 3rd party software (Adobe Premiere) - it has a browser within the software and it was taking files from my dropbox. So everytime I would open that software, it would bring the offline files back online.
Check if you have a software like this that has a browser within it.
Hello there I cannot tell you how frustrating this problem is. I have unconnected a range of apps in my dropbox settings but the issue is still happening. I do not even begin to know how to find a browser extension that is causing my issue. Can you please help with some specific information to sort this not just a random help page that does nothing to help at all.
I am still having the same problem. Why does Dropbox still not monitor which other software package(s) on our system are causing this, tell us which ones they are, and hopefully also tell us how to fix the problem?
