Take Your Search Game to the Next Level with Dropbox Dash 🚀✨ Curious how it works? Ask us here!
Forum Discussion
emphyrio
3 years agoHelpful | Level 6
Online vs local storage: how to be sure?
Hello,
I would like to know how to be sure that my files are physically present on my local disk drive.
I selected the "Make accessible offline" (not sure about the translation, my computer being in French) setting from the context menu of the Dropbox directory. And I thought everything was ok.
But today, I wanted to copy an entire big directory from my local Dropbox folder to another machine and was surprised to see that Dropbox began to download the files form my account. Exactly as if they were not present on the local drive.
I don't think that's normal.
Hence my question: how to be sure that all my files are all really present on the local drive?
Thank you.
Patrick
5 Replies
Sort By
- Hannah
Dropbox Staff
Hey emphyrio, thanks for posting your question today!
Are you currently on a Windows or a Mac computer?
Also, when you switched the files to "available offline", what kind of icon did they get next to them?
And what's the sync status and version of the Dropbox application on your computer? You can hover over your Dropbox icon to see that.
Keep me posted.
- emphyrioHelpful | Level 6
Hi Hannah,
Thanks for answering.
I am on a Windows 11 computer.
I don't know why, but my Dropbox files have no specific icon (I mean nothing showing they are in the Dropbox folder).
The sync status is "A jour" (Up to date).
The Dropbox version is 172.3.7538
Does it help?
Emphyrio
- Hannah
Dropbox Staff
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!