Our files aren't syncing on a 2023 macOS Sequoia Studio, but are fine on all other computers.

Hi there, we hope that we've found the issue but only time will tell as we are adding things back in very slowly. The Mac created an automatic conflicted copy file and the file name has brackets and I think a semi colon or something like that in it. We weren't aware of it as it was a reasonably old file and happened in the background. It was one of the support staff at Dropbox that eventually found this out. We deleted it and now things seem to be syncing again. What is infuriating is that Dropbox never provided an error message to say that File X cannot be synced which is frankly ridiculous. Instead, it just hung up without telling us why. This sort of behaviour is beyond me. We didn't create the file and hadn't noticed it so we could have gone on like this until we gave up and moved to iCloud or some other provider.

We signed up for a Business Teams account in sheer desperation so that we could get a number to speak to a human being instead of waiting for hours and hours for a reply to each message. But this created a new problem. Instead of leaving everything exactly as it was and allowing us to decide if folders get moved, it created a separate Teams folder and now my Windows computer has X next to all files that were online only and I can no longer right click to copy Dropbox link or set files to online/offline only. Needless to say, we'll be cancelling it. I send links to customers 30 or 40 times a day and cannot manage without it. Paths of files cannot be changed, ever, due to everything linked to them and it causes masses of problems.

I hope the above works for you anyway. Fingers crossed it's worked for us!