Forum Discussion

SeoulGalVP's avatar
SeoulGalVP
Helpful | Level 7
2 years ago

Our files aren't syncing on a 2023 macOS Sequoia Studio, but are fine on all other computers.

We have now spent all weekend trying to get Dropbox to work. It's been fine for years but for some reason on Friday evening it suddenly got stuck syncing on one of our Mac Studios. We have tried abso...
desktop
Mac
sync
MeredithHussey's avatar
MeredithHussey
Explorer | Level 3
2 years ago

I have sent screenshot of the errors to the support team. I've wasted hours, going on days uninstalling and reinstalling the dropbox desktop app. Right now I cannot even log in which is really frustrating when I am paying for the account! And I use the desktop app for regular back ups. This is a common issue fro reading forums so I hope it is resolved soon with some clear instructions / fixes. 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Meredith, I appreciate your comments on this and rest assured that they'll be passed along to our team.

 

Can you also give us your ticket number, since you're already in contact with our support team?

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