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Mikeb365's avatar
Mikeb365
Explorer | Level 3
2 years ago

PDF E-mail attachments attaching as HTML instead of PDF

Just wondering if anyone has encountered this issue. I'm using a Samsung smartphone & tablet. When using Samsung mail and attaching a pdf file from Dropbox, it will attach as an html file. It only ha...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Mikeb365, let's jump right into this! 

 

Can you clarify the exact OS you're using on your end? 

 

Also, does this only happen when you use the Samsung email?

 

Can you walk me through the steps that you follow, when trying to attach the files from Dropbox to your email, please? 

 

Let me know more!

Mikeb365's avatar
Mikeb365
Explorer | Level 3
2 years ago

I'm using Android version 14 with the latest updates. I will open an e-mail in the Samsung mail app, click on the paperclip to add an attachment, click on the pdf or jpeg file, a box comes up that says "Creating Link" and the attachment shows up as an HTML file.

As a side note, they attach fine outside of Dropbox and if I use Outlook, I don't have any issues.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Mikeb365, thanks for the info! 

     

    Based on everything that you described, it sounds like the app might be creating a shared link when you try to attach a file from Dropbox. Could that be the case there? 

     

    I'm assuming that if you save the file locally, it opens without an issue, right?

    • Mikeb365's avatar
      Mikeb365
      Explorer | Level 3
      2 years ago
      Hi Megan,
      You are absolutely correct.
      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hi from me as well, Mikeb365! Besides “Create link”, do you see another option to attach your files as they are instead? You can also upload a screenshot of what you see here, so that we can have a visual.

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