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Mikeb365's avatar
Mikeb365
Explorer | Level 3
2 years ago

PDF E-mail attachments attaching as HTML instead of PDF

Just wondering if anyone has encountered this issue. I'm using a Samsung smartphone & tablet. When using Samsung mail and attaching a pdf file from Dropbox, it will attach as an html file. It only ha...
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Mikeb365's avatar
Mikeb365
Explorer | Level 3
2 years ago

I'm using Android version 14 with the latest updates. I will open an e-mail in the Samsung mail app, click on the paperclip to add an attachment, click on the pdf or jpeg file, a box comes up that says "Creating Link" and the attachment shows up as an HTML file.

As a side note, they attach fine outside of Dropbox and if I use Outlook, I don't have any issues.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Mikeb365, thanks for the info! 

 

Based on everything that you described, it sounds like the app might be creating a shared link when you try to attach a file from Dropbox. Could that be the case there? 

 

I'm assuming that if you save the file locally, it opens without an issue, right?

  • Mikeb365's avatar
    Mikeb365
    Explorer | Level 3
    2 years ago
    Hi Megan,
    You are absolutely correct.
    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi from me as well, Mikeb365! Besides “Create link”, do you see another option to attach your files as they are instead? You can also upload a screenshot of what you see here, so that we can have a visual.

      • Mikeb365's avatar
        Mikeb365
        Explorer | Level 3
        2 years ago

        Here you go Megan. Creating link quickly appears, then an HTML link is added to the e-mail. I hope this helps. It does not give me any options, just creates the link.

         

        Mike

         

         

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