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Mikeb365's avatar
Mikeb365
Explorer | Level 3
2 years ago

PDF E-mail attachments attaching as HTML instead of PDF

Just wondering if anyone has encountered this issue. I'm using a Samsung smartphone & tablet. When using Samsung mail and attaching a pdf file from Dropbox, it will attach as an html file. It only ha...
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Mikeb365's avatar
Mikeb365
Explorer | Level 3
2 years ago

Hi Jay,

Here are the steps:

1: open an e-mail and click the paperclip for attachments. Add the appropriate file, usually a pdf or jpg.

2: This box come up momentarily indicating that it is creating a link

3: The file is added as an HTML file.

 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for these screenshots, Mikeb365! They really help. 

 

I tested this on my end in the meantime and it’s working properly, so I’d like to see what’s going on.

 

Have you tried clearing the cache of the Dropbox mobile app, and reinstalling it?

  • Mikeb365's avatar
    Mikeb365
    Explorer | Level 3
    2 years ago

    Yes, I was working with a Dropbox technician and he recommended trying that. After he came up with nothing, I thought I would try the Dropbox community to see if anyone else had a similar issue. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Can you give me the ticket number from your convo with our support team? I’d like to go through the steps you’ve tried them already.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Mikeb365, thanks for that! 

     

    I was able to locate the ticket number reference, and it seems that the Specialized agents agree with what we have in mind.

     

    This would indicate that the issue is coming from the Samsung Mail app itself and not from Dropbox. 

    In any case, and since this has already been reviewed by our specialized agents, I'm afraid that our hands are tied as to how this works. 

     

    If any other user has an additional workaround, other than what was already suggested, they're more than free to share them here with us. 

     

    I hope this clarifies!

  • Mikeb365's avatar
    Mikeb365
    Explorer | Level 3
    2 years ago

    Thank's Megan.

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