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Phone number for technical support
I am having ongoing issues trying to get my Dropbox files to sync with my desktop. I am probably a few months behind on files on my desktop as this computer had to be taken to IT for some repairs. I left it running for more than 24 hours and it's just not working right. I have followed all of the troubleshooting guides online. Does anyone have a phone number so I can actually talk to someone from Dropbox?
Hello everyone,
Every Dropbox user can reach our Support team by submitting a ticket support request at www.dropbox.com/support .
Replies take approximately 1 - 3 business days with Business and Pro users getting priority (longer for Basic users).
Dropbox offers tech support over the phone for Dropbox Business teams on an Advanced or Enterprise plan .
However, for security reasons Dropbox can only provide phone tech support to admins of these teams.
We take security seriously, and work hard to ensure your files and accounts remain safe. This is the reason our phone number is not publically displaye. We require account verification in order to ensure that we're providing support to an authorized admin. This account verification is only available via the admin console.
If you find a Dropbox tech support phone number on a search engine or elsewhere that claims to lead to Dropbox support, it is not affiliated with Dropbox. Dropbox does not offer phone support other than what is described in this article. Be careful to avoid scams or other attempts to capture your account data.
If you have a specific question, please review our Dropbox Community for related solved problems or createt your own thread and we'll glad happy to assist!
Thank you!
75 Replies
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Spam is being send from our account, to various people, over 16 message to one person in the last 10 min. I need drop box to email me or call me ASAP.
I had an open file which was saved on dropbox, a minute before my computer ran out of battery. When i charged battery immediately, the file was still open. I tried to close it and get the question "the file 'tables3' has been modified" do you want to save changes?" I clicked no. However, the whole file has disappeared, and is neither in deleted items in dropbox nor in recycle bin on the pc. Appreciate any help
- Laureline
Community Manager
Hey 'Wizard' :)
You can contact Dropbox here:
https://www.dropbox.com/support
If you are a Dropbox Business customer, you can find a phone number in your admin console.
@Artashes, could you please create a new forum post with your question, as it is not related with the initial one? Thanks a million!
I am at a loss. All of my files have disappeared from drop box, although my folders are still there. My files are still on my hard drive though. When I try to click on tech support nothing shows up. I think everything is being hidden for some reason. Can someone please help?
- Robert S.
Super User alumni
Try clearing the browser cache, or a different browser.
Older versions of Safari are no longer able to view the Dropbox website properly. Use another browser.
Thank you Robert S. That worked.
I also sent this message in another Dropbox support area. In November I upgraded to Dropbox Pro. I checked and the $99 charge definitely hit my credit card on 11\16\15. However, the status of my Dropbox account never changed. I am still cutoff at 2GB. I need this fixed ASAP, like today! I would also like an explanation why this happened.
- Rich
Super User II
@John:
This is primarily a user supported forum and we're unable to assist with billing related issues. You'll need to open a ticket to get this resolved.
Open your ticket here: https://www.dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com
Replies take approximately 1 - 3 business days with Pro users getting priority (longer for Basic users). Our office is having trouble locating most of our files in our shared dropbox. These are sensitive files and cannot be lost. We cannot locate them in three of our computers and need to have this fixed as soon as possible. We have not deleted any of the folders, and yet they seem to have disappeared in most of our computers.
- Mark
