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KK75's avatar
KK75
New member | Level 2
3 years ago

Pop up alert for duplicate file

When uploading a file to a folder it no longer pops up alerting me I’m uploading a duplicate file (which sometimes do by mistake if not deleted an email etc and forgot I’ve already done it lol!)…how d...
sync
upload
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey KK75, sorry to hear you're having issues with this.

 

Can you please clarify if you're using the website to upload your files or if you're doing it via the desktop app or the mobile app?

 

When was the last time you got this pop up approximately? 

 

Any additional information is more than welcome!

 

KK75's avatar
KK75
New member | Level 2
3 years ago
I do it on my mobile mostly from email attachments.
It always tells me it’s uploaded but the duplicate warning has not popped up for couple months now.
Thanks for your help!
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi KK75, could you clarify exactly how you're uploading the file to Dropbox via your mobile device, step-by-step, and where you used to see this message?

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