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Forum Discussion
Possible perma-ban
I think my account is permanently banned from sharing links because I just started using dropbox again after years of no usage or just local file storage and when I wanted to share a folder today no-one could access the folder after seeing a 404 error. In the past (speaking of 6+ years ago) there were some .exe files shared on this account as far as I remember so maybe this is the reason. Is it possible that this ban can be undone/lifted?
Thanks in advance!
(Using Dropbox Basic btw)
Thanks in advance!
(Using Dropbox Basic btw)
5 Replies
- Walter
Dropbox Community Moderator
Hey Tryingtoshareafilewithfriends, sorry to hear about this.
Can you clarify how long has it been since you first got this error when trying to share a link to your files or folders?
Did you get an email from Dropbox informing you about this perhaps?
Let me know what you find!
- Hi Walter,
Thank you for responding to my post.
The first encounter was today when I tried to share my vacation pictures with my friends. I've tried searching my inbox for previous e-mails about any possible ban from Dropbox but couldn't find anything specific. It seems weird to me that I could be temporarily banned because I just started using this account again for sharing files.
Best Regards - Hannah
Hey Tryingtoshareafilewithfriends, thanks for the update.
Can we reach out to you via email, so we can check this out internally?
- Hi Hannah,
Ofcourse.
Best Regards. - Walter
Hey Tryingtoshareafilewithfriends, sorry to jump in here, but I just wanted to mention that I've just followed up via email.
Please have a look at your inbox and we'll take it from there.
