Forum Discussion

Juan95's avatar
Juan95
Explorer | Level 3
2 months ago

Re: My Windows 11 desktop app is stuck syncing one file.

Hi Walter, thanks for the quick response.

I rebooted the app (closing it on the task manager, also by clearing the cache) and the system, but haven't tried rebooting my internet router.

There's no sync issues reported under "Sync and storage" preferences.

I'm currently using selective sync. Probably, I should start allowing a folder at a time to retrieve a file causing the issue (if that's what's causing this), but can be very time consuming.

1 Reply

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    I see, thanks for the additional info, Juan - much appreciated. 

    Can you maybe try to lessen the app's load by using selective sync to reduce the amounts of files/folders you're syncing on your computer? 

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