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Forum Discussion

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Re: Syncing issue: Files I upload on desktop won't show up on the website

Hey BruceFH - sorry to hear about your syncing issue.

 

Can you clarify your device's OS version, and the version and status of the Dropbox desktop app as shown in your system tray?

 

Thanks!

  • BruceFH's avatar
    BruceFH
    Helpful | Level 5
    2 years ago

    Hi Walter,

    Thanks for assisting.

    Windows 10 Pro Ver 22H2

    Dropbox app 202.4.5551

    Is this what you need?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    How about the app's status, Bruce? Is it 'up to date' or still syncing? 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Just hover your mouse over the app's icon in the system tray, Bruce. 

     

    Let me know what you find! 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Does this persist after rebooting your computer, and/or quitting and re-launching the app? 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    BruceFH wrote:

    It does nothing

    Are you hovering your cursor over the correct icon? It's the small icon in your system tray; not the icon on your task bar or Desktop.

     

     

    When you hover your cursor over it you should see something like this:

     

     

  • BruceFH's avatar
    BruceFH
    Helpful | Level 5
    2 years ago

    Hi Rich,

    Yep, I was in the wrong spot...

    Now it says: "202.4.5551 - Downloading 18 files"

  • BruceFH's avatar
    BruceFH
    Helpful | Level 5
    2 years ago

    It still says downloading 18 files (1MB), without any progress after nearly an hour...

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the update, BruceFH.

     

    Can you try closing and relaunching the app once more, to see if that helps?

     

    How long have you been having this issue?

  • BruceFH's avatar
    BruceFH
    Helpful | Level 5
    2 years ago

    Hi Hannah,

    I have closed and relaunched the app numerous times and also rebooted my PC.

    It had not been syncing since at least March this year (not sure of exact date).

     

    I have now done so again, and (holding thumbs) it seems to be working now...

    Many thanks to everyone for their help.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for keeping us updated on this, Bruce.

     

    Hopefully, that'll do the trick, but if the issue comes back, don't hesitate to let us know.

     

    Have a great week ahead!

  • BruceFH's avatar
    BruceFH
    Helpful | Level 5
    2 years ago

    Many thanks again Hannah.

    You have a great week too!

     

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