Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

BruceFH's avatar
BruceFH
Helpful | Level 5
2 years ago
Solved

Syncing issue: Files I upload on desktop won't show up on the website

Dropbox does not sync. I upload data onto DropBox on my PC, but it does not upload to the website, so is not available from other devices. Please can someone help?
desktop
sync
Web
  • BruceFH's avatar
    BruceFH
    2 years ago

    Hi Hannah,

    I have closed and relaunched the app numerous times and also rebooted my PC.

    It had not been syncing since at least March this year (not sure of exact date).

     

    I have now done so again, and (holding thumbs) it seems to be working now...

    Many thanks to everyone for their help.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
BruceFH wrote:

It does nothing

Are you hovering your cursor over the correct icon? It's the small icon in your system tray; not the icon on your task bar or Desktop.

 

 

When you hover your cursor over it you should see something like this:

 

 

BruceFH's avatar
BruceFH
Helpful | Level 5
2 years ago

Hi Rich,

Yep, I was in the wrong spot...

Now it says: "202.4.5551 - Downloading 18 files"

  • BruceFH's avatar
    BruceFH
    Helpful | Level 5
    2 years ago

    It still says downloading 18 files (1MB), without any progress after nearly an hour...

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the update, BruceFH.

     

    Can you try closing and relaunching the app once more, to see if that helps?

     

    How long have you been having this issue?

  • BruceFH's avatar
    BruceFH
    Helpful | Level 5
    2 years ago

    Hi Hannah,

    I have closed and relaunched the app numerous times and also rebooted my PC.

    It had not been syncing since at least March this year (not sure of exact date).

     

    I have now done so again, and (holding thumbs) it seems to be working now...

    Many thanks to everyone for their help.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for keeping us updated on this, Bruce.

     

    Hopefully, that'll do the trick, but if the issue comes back, don't hesitate to let us know.

     

    Have a great week ahead!

  • BruceFH's avatar
    BruceFH
    Helpful | Level 5
    2 years ago

    Many thanks again Hannah.

    You have a great week too!

     

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!