Forum Discussion

NikkyH's avatar
NikkyH
New member | Level 2
8 months ago

Re: The files from my file requests are being uploaded to different folders.

This is my shared folder they upload to 

I just realised that in the DB window it's actually duplicated my main Upload Folder to a different place, outside of my normal file structure:

The files are completely different in the second one although they have the same folder structure. Maybe I requested files to the 2nd folder instead of the first one but there should not be a duplicate at all! No wonder I'm running out of disk space.

3 Replies

Replies have been turned off for this discussion
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Hey NikkyH! If you go to your Dropbox account online, do you see the same two duplicate folders there, as well?

    Other than that, you can also visit your File requests page here and double check what’s the destination folder for each one of your file requests.

  • NikkyH's avatar
    NikkyH
    New member | Level 2
    8 months ago

    After googling, I think there's been some kind of sync issue so I've actually deleted the folder now and hope that's going to fix it once and for all. I'll let you know if not LOL! 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    No problem, Nikky! Let us know, if you need any further help.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!