Re: "There was a problem completing this request" on every browser operation at Dropbox website

Hello, Megan!

Thank you for your message and for trying to help. I uninstalled my Dropbox app and reinstalled it from the link you gave me. I was really, really hopeful that this would work. Sadly, it was not to be. I appear to be still stuck at "Syncing 11 files." 😓

The online account access using the globe icon appears to be fine now. If this process of uninstalling and reinstalling did indeed fix that, I have you to thank for it!  So, thank you.

Best,

S

Hi suirauqa, do you have any other cloud services running at the same time as the Dropbox app?

What about signing out of the app, then back in? 

Hello, Megan! 

To answer your questions:

1. Yes, I do have another Cloud service running at the same time (OneDrive). I have no problems with that. The OneDrive app is well integrated with Windows and Microsoft Office applications.
2. I signed out and back in as you instructed. Upon signing back in, I see the process is looking exactly as it did when I re-installed the Dropbox app following the previous set of suggestions. The Dropbox app is, like before, indexing my tens of thousands of files. I shall wait to see what happens this time when the file/folder count for sync drops down to 11 and then report back here. 

Thank you for your continued help.

Best,

S

Don't even mention it suirauqa! 

I'm keeping my fingers crossed, and hope this time the content syncs, and the files are updated!

Sorry Megan, I wish it were good news. But my Dropbox app still seems to be stuck at "Syncing 11 files" 

Sorry to jump in here as well, suirauqa!

If you click on the Dropbox icon, then on your initials/profile pic and then on "view sync issues", does the app report anything there?

Also, if you navigate to your Dropbox folder, do you see the files that are still syncing?

They should have an icon on them, indicating that sync is in progress; if so, can you move them out of the Dropbox folder, to see if syncing finishes?

You can add them back in after that.

Hello Hannah,

Thanks for trying to help. Weirdest thing, when I hover the cursor over the Dropbox app in the task-tray, it kinda shows what the "Syncing 11 files" means: apparently, it's indexing one folder and uploading 10 files. (See the screengrab.)

The funny thing is that I searched my entire Dropbox folders, and there is no folder (or file) whose name is the one that shows up here (the one starting with "N..."). Therefore, there is no question of figuring out any syncing activity running in the background.

And to answer your question, the "View Sync Issues" option shows zero issues. 

Le sigh. ~ S

Hi suirauqa, one thing I noticed from your screenshot, is the version of our app. 

It seems like you're using our Beta version, which could be causing this small syncing hiccup. Can you try accessing your account's settings online, and disable Early Releases? 

Once that is done, please re-install the app, and let me know how things go. 

Hello Megan,

At a previous step during this troubleshooting, I was instructed to uninstall the Dropbox App and re-install it, which I did. That did not, unfortunately, resolve this weird issue. Now, following your instruction, I disabled the Early Release in my account, and again went through the uninstall/reinstall cycle. The App version that shows up now is 172.4.7555; I don't know if that is another beta or not. It has installed and is again indexing my Dropbox content. Once it finishes, I shall report back here. 

Fingers and toes, all crossed. Thank you, Megan. ~~ S

Edited to add: I should have guessed already. Again stuck at "Syncing 11 files."  

Thanks for the update, suirauqa.

The version that you installed (xxx.4.xxxx) is the stable version, so we're on the right track.

Hopefully, everything will go smoothly this time, but do let us know what happens.

Sorry I missed that, suirauqa!

Can you also check one more thing? If you look at your account online, are you able to find the file name that appears in your sync status?

Hi Hannah!

As it happens, I have tried this and reported on your question already the other day. Here's the link to my previous post in this conversation thread. Funnily enough, you were the one to ask me this question that day too! 😅

Best,

S