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jgutwein's avatar
jgutwein
New member | Level 2
7 years ago
Solved

Really Slow Upload...only Dropbox

Hey All, I'm moving over to Dropbox from GoogleDrive. I have Gigabit Fios (recent upload speed test 686.4mbps), but Dropbox is maxing out around 2,000kbps. I have 'don't limit upload' enabled. Any s...
desktop
sync
upload
  • Lusil's avatar
    Lusil
    7 years ago
    Hey there jgutwein,
     
    Syncing your files can take time if you have many/large files. Although your files may have been placed into the Dropbox folder, it doesn't mean the syncing has completed.
     
    When Dropbox syncs the files it starts with all of the folders, then uploads files from smallest to largest. For this reason, it may look like the folders are empty or incomplete if you look during the syncing process, but please be patient and don’t delete them if they haven't finished syncing.
     
    You can see the sync status by holding your mouse over the Dropbox icon that’s next to your desktop’s clock.
     
    Furthermore, please keep in mind that Dropbox can only upload and download as fast as your Internet service provider (ISP) allows. During an upload, the transfer speeds are also dependent upon how quickly your computer can process and compress the components of the files to make them available for upload.
     
    Although you can change the bandwidth limit manually to improve syncing, please bear in mind that setting it to Don't Limit or a higher number than your connection is capable of will likely cause all other Internet activity on your network to slow significantly.
     
    I know that this may not be the ideal response you were looking for, but I do hope it helped to some extent. In any case, let me know if you’re still having trouble with this or if you have any other questions. 
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Thanks for writing back, spapai. 
 
The Dropbox servers don’t set caps on the upload or download speeds from the desktop app, but file sync is a complicated process that includes more than just the transfer of the data. 
 
Each file is divided and compressed into hashed components, transferred via secure data transfer, and then encrypted and stored. During an upload, the transfer speeds are also dependent upon how quickly your computer can process and compress the components of the files to make them available for upload.
 
Furthermore, please bear in mind that the actual sync speed you see may not match these speeds directly as we are including the hash, compression, and encryption process in our aggregate kB/s speed.
 
Having said that, I’d recommend contacting your ISP provider for more info and, as I’d like to further assist you on this, I’ve also sent you a ticket to the email address associated with your Community profile. 
 
As such, if you’re still having trouble with this or you have any other questions, please don’t hesitate to get back to me through the ticket that I’ve sent you. 
 
Thanks in advance!
Pixbytodd's avatar
Pixbytodd
New member | Level 2
7 years ago

We're having the same issue here and it's nearly impossible for us to upload video files at this point as a single 4gb file is taking many hours to upload.  We're uploading directly through the website and not trying to sync through folders... not sure if that could have any bearing on the issue, but this seems to be a newer problem as we haven't had such slow uploads in the past.  This is trying from multiple computers through Verizon FIOS and speedtest shows 100mbs download and 70mbs upload.

Any guidance would be greatly appreciated.

Todd

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hi there Pixbytodd, 
     
    Initially, could you please let me know if the behavior persists when you add the file in question:
    • From another browser?
    • While you’re not running any third party browser extensions?
    • From an incognito/private browser mode?
    • After you’ve cleared the cache of your browser?
    Furthermore, if you have the desktop app installed, could you try adding the file to your Dropbox folder and see if you still experience a slow down?
     
    Let me know how it goes!
    • D_Milstein's avatar
      D_Milstein
      Explorer | Level 4
      7 years ago

      I just started having the same issues here within the past week. Upload speeds to other services take advantage of the FiOS gigabit service I have. Dropbox has been maxing out below 1500 kb/s at best.  Based on the "It's not us" replies from DB, it seems that just about any other solution is probably the answer.  I'm disappointed with the sudden drop in upload speeds as well as the sidestepping that support is doing here.

      I had hoped to find a solution in the community, but it looks like everyone else is getting the same non-answer from DB. Oh well.

      • D_Milstein's avatar
        D_Milstein
        Explorer | Level 4
        7 years ago

        Just a quick follow up. The video files that Dropbox shows will take 10-12 hours to upload (no upload speed limit) are 50% done uploading to Box.net in less than 5 minutes.  Hard to accept that it's my connection or computer on this one.

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