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John88's avatar
John88
Explorer | Level 3
3 years ago

Recipient didn't get my file request

I sent a file request and nothing happened . The recipient didn’t receive the request . I used my IPhone and my iPad Don’t have a laptop
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi John88, thanks for bringing this to our attention.

 

Have they added no-reply@dropbox.com to their contacts list? Are you able to send the file request link again to their email?

 

This will help me to assist further!

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