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someone4's avatar
someone4
Explorer | Level 4
1 day ago
Solved

Recipients confused by the login prompt when downloading files from Transfer or shared link

When sharing files via Dropbox Transfer or a "view-only" link, the "Continue with download only" button is hidden at the bottom. This often confuses recipients because they think they must log in to download. I wish recipients weren't prompted to log in at all when they just want to download the files.

 

Thank you for considering this improvement!

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  • Neal's avatar
    Neal
    19 hours ago

    Hi someone4​ & CChesnutt​,

    Thanks for sharing your feedback!

    I appreciate the frustration you and your recipients are going through when you share files.

    The same idea was shared recently but unfortunately Dropbox will not be implementing this change. 

    I know it's not the answer you were looking for but maybe you can advise the recipients of the steps to take when you share.

3 Replies

  • CChesnutt's avatar
    CChesnutt
    Collaborator | Level 8
    21 hours ago

    Yes, we constantly have people within our organization "asking to join" because they think they need to, in order to view/review a document. There is no need for them to have a paid license. 

  • Neal's avatar
    Neal
    Icon for Community Manager rankCommunity Manager
    19 hours ago

    Hi someone4​ & CChesnutt​,

    Thanks for sharing your feedback!

    I appreciate the frustration you and your recipients are going through when you share files.

    The same idea was shared recently but unfortunately Dropbox will not be implementing this change. 

    I know it's not the answer you were looking for but maybe you can advise the recipients of the steps to take when you share.

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