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ModelXTC's avatar
ModelXTC
Helpful | Level 6
5 years ago

Red warning 1 in system tray icon

Recently a red 1 appeared in my Dropbox system tray icon. When I check what it is about it says there is/was a problem syncing files. When you click the "Show now" message I get a popup window saying...
desktop
sync
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hey ModelXTC, thanks for flagging this with us. 

Could you please confirm the version of the Dropbox desktop app you're running on your computer?

You can do this by hovering your mouse over the Dropbox icon in the system tray/menu bar.

Also, have you tried pausing syncing when you're working on this file?

Keep me posted!
  • ModelXTC's avatar
    ModelXTC
    Helpful | Level 6
    5 years ago

    My version is 135.4.4221.

     

    I have not tried to pause syncing, it would require the same effort as removing the error every day so that would not be a solution for me.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      5 years ago
      Hi ModelXTC, sorry to jump into your convo with Walter!

      Could you send us a screenshot of what you see on your end when looking at the icon? 

      If I were you, I'd double-check that all of my app notifications have been checked.

      Also, do you see the app's status stating "up to date," "syncing," or "indexing"? 

      Thanks a bunch! 
      • ModelXTC's avatar
        ModelXTC
        Helpful | Level 6
        5 years ago

        Synchronising. Can't synchronise the .pst file

        When hovering the warning it says the .pst cannot be synchronised.

         

        Warning 1 on tray icon

        The actual red error on the tray icon which appeared recently and returns every day.

         

        Message when clicking warning

        When clicking the tray icon it says what it is about.

         

        Popup when choosing display now

        When clicking the "show now" it gives a meaningless popup which says "no errors"

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