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AbbyGail Yap's avatar
AbbyGail Yap
Explorer | Level 4
3 years ago

Running low on Dropbox space, just need to view shared folder item on iOS

I am using an Apple phone. My Dropbox storage is almost full. I only wish to view a shared folder.  But every time I click the file, it takes me to an option to join a plan that increases my storage....
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Calvin2DBX's avatar
Calvin2DBX
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi AbbyGail Yap,

 

Thanks for reaching out in our Community!

 

Let's see what we can do about that low space.

 

Click on "Shared" from your homepage on www.dropbox.com/home and set the filter to "Folders".

 

You can remove yourself from any existing shared items, for now, to see if that frees up enough space to be able to join the new item, instead.

 

Did they send you a link via email? A view only link is different to a shared folder because it won't use space at all on your side to view.

 

 

Can you send me a screenshot of the last page you're able to get to before it sends you to the information about upgrading?

 

Keep me posted!

AbbyGail Yap's avatar
AbbyGail Yap
Explorer | Level 4
3 years ago
  1. This is the page
  • Calvin2DBX's avatar
    Calvin2DBX
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Abby,

     

    Thanks for keeping me posted! 

     

    From that, we can see some of the folders are "not added", so they can't be using your space. 

     

    The missing piece of the puzzle is how large the item you need to add is going to be.

     

    Can you ask the other side to use the calculate size option, and let you know what to expect?

     

    If it's significantly larger than the storage available in your account's Plan tab, they can still share a "View only" type shared link instead (you don't need to add those to fit on your account, and can view them using the link all the same.) 

     

    Let me know what you find!

    • AbbyGail Yap's avatar
      AbbyGail Yap
      Explorer | Level 4
      3 years ago

      I don’t think it’s the mentioned issue cos I can access on my IPad. Persuasive it’s the way the Apple mobile is configured that I can’t get to the ‘view folder’ page cos it keeps taking me to the upgrade page 

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Sorry to jump in here, AbbyGail Yap.

         

        Would you mind sending us another screenshot of the message you see when you're prompted to upgrade?

         

        Was this folder shared with you through a link or did the owner invite you to the folder?

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