Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

JefW's avatar
JefW
Collaborator | Level 9
6 years ago

Search not working - no result, but the folder is there.

Hello all, Just today I was using DB as normal, and attempted to find a folder for a particular job. We use a a number system to identify folders like "20-240" where 20 is the year, and 240 is the 2...
Create
desktop
File access
Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Thanks for that JefW, apologies if I wasn't clear initially that the screenshot that I was referring to was for the website.

 

It's rather strange though that you were only able to search the folder online when you synced the folder locally.

 

I'd suggest to reach out to our Support team so that they can have a better look into this with you since I wasn't able to replicate this myself. You can reach out to them with the options here.

 

Once you do, you'll receive a ticket number (eg. #1234567) which you can let me know and I can pass along all the info you kindly provided here already.

 

Thanks!

JefW's avatar
JefW
Collaborator | Level 9
6 years ago

Thank you Daphne for your efforts.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!