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sekturina's avatar
sekturina
Helpful | Level 5
2 years ago
Solved

Selective sync - Showing all folders marked for sync, even though I previously unselected many.

Hi, I am using the selective sync option on my PC (Win 10, DB v202.4.5551) and I already have many folders set to web only. So, if I remember correctly, when I open the preferences and go to selecti...
desktop
sync
windows
  • Geraldine Ward's avatar
    Geraldine Ward
    12 months ago

    Thanks Nancy,

    I kept taking off folders and got it so that it didn't need to sync. I believe reinstalling dropbox may have helped. I do plan to save files to a hard drive as I can't afford this happening again. I think some error happened, hopefully I have it fixed now. 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey sekturina - did you reinstall the app or use a different OS profile on your computer since you had applied the changes on  your selective sync settings? 

 

If you're still having issues with this after rebooting your computer and quitting and relaunching the Dropbox desktop app, you might need to contact our support team for further assistance.

 

In any case, please keep us posted!

lshaw22's avatar
lshaw22
Helpful | Level 5
2 years ago

Can confirm I've had the same issues and the original poster since the latest app update (202.4.5551). When going to into the sync settings it will show everything being check marked as default even though it is not syncing everything.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    lshaw22, can you also clarify the Dropbox app’s syncing status? 

     

    If you open your Dropbox folder, you don’t see the folders that had been previously selectively synced/removed from the desktop app, correct?

    • lshaw22's avatar
      lshaw22
      Helpful | Level 5
      2 years ago

      This is what it's supposed to look like



      And this is what is showing if i go to my selective sync menu. Dropbox shows all folders being  "checked" but it's not syncing those checked folders. I would assume if I clicked Update it would.

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